Proctoring for Paper-Based Exams

  1. All correspondence or questions should be sent via e-mail. If your institution requires a proctor verification form, please fill out your portion and then e-mail it to us, or fax to (408) 924-5909.

  2. Paper-based exams need to be mailed along with a self-addressed, stamped envelope. We also accept paper-based exams if they are e-mailed from the institution. Please also provide a cover letter containing the following information:
    • Name of student.
    • Testing time limit.
    • Title of test.
    • Instructions on proctoring test (Example: open/closed book; restroom breaks allowed, etc.).
    • Any testing aids (Example: Calculator, Dictionary, etc.).
    • Instructions for irregularities:  include a contact person and phone number in case of any irregularities that occur during testing.

  3. Mail test to:
    San Jose State University
    Testing Office IS 228
    One Washington Square
    San Jose, CA 95192-0039

  4. Tests will be kept for one month from the date the test is received to allow time for the candidate to make his/her appointment. The candidate can e-mail us to make an appointment after the Testing Office has received the test. The candidate will need to bring a picture identification and proctoring fees. We accept cash and checks only. Payment needs to be received on the day of the test. For emailed tests: if the testing office is required to print 10 pages or more, you will be assessed an additional $5 fee. If a self-addressed, stamped envelope is not included with your test, an additional shipping charge will be applied.

  5. Testing materials will be returned using the self-addressed, stamped envelope after the test is taken or if one month has passed. E-mailed tests will be returned via e-mail 36 hours after we administer the test.

  6. Contact us through e-mail if there are any concerns, or if we should keep the test for a longer period of time.

  7. If the institution is paying for proctoring fees, make checks or money orders out in U.S. dollars, payable to SJSU.