Paper Based Make-up Policy
Makeup exams & forms can be submitted to makeup-exams@sjsu.edu.
Please allow 2 business days for processing time when submitting e-mails, and 2 business days for us to scan/return via e-mail. For faster processing, you may still drop off and pick up exams in person (preferred).
Our updated procedures are as follows:
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- Download and fill out a Makeup Request Form (one per student, per exam)
- All fields are necessary. If any information is missing, we may contact you before we can begin working with your student, which will delay processing.
- Please do not schedule times for your students. Your students can contact us and we can schedule them according to our availability.
- Deliver the exam materials:
- (E-mail) Please e-mail exam materials and the completed info sheet to makeup-exams@sjsu.edu at least 2 business days before the exam needs to be taken. (required)
- (In-person) Please deliver the exam and info sheet to our office (Industrial Studies, Room 228). We prefer advance notice, but in urgent cases we can do makeups with less than 2 days' notice if we can speak with you in-person to clarify all arrangements.
- After the exam is delivered:
- We will send a confirmation e-mail once we have received your exam materials. At that point, please ask your student to e-mail our office to make an appointment with us to complete their exam. Students may request appointments via e-mail at testing-office@sjsu.edu.
- Please note: we will only confirm a student appointment if we have received and processed their exam. We cannot guarantee processing time for last-minute submissions.
- When the exam is completed, or the deadline is reached:
- (Exam Not Complete) We will follow your instructions from the info sheet.
- (Exam Completed) We will return the exam to you, according to your instructions from the info sheet. Finished makeup exams are available for immediate pickup, in-person, M-F 8am-5pm. Please allow 2-3 days for processing time if you requested scan/e-mail, or 4-7 days if the test is returned through campus mail.
- Please Note: We are not responsible for lost/damaged exams through campus mail. Processing times may vary during high-volume periods (final exams, etc). In urgent cases, we recommend picking up exams in-person because they will be available immediately.
- Download and fill out a Makeup Request Form (one per student, per exam)
Please e-mail us if you have any questions. (preferred)
Wait times for phone calls may vary if we are working with students.
The Testing Office will provide the following assurances:
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- We provide a safe, comfortable, distraction-free environment for students to take their tests.
- We will report any irregularities to the instructor, including students cheating, failing to follow directions, or not abiding by the test time limits.
- We will keep all tests in a secure location.