Paper Based Make-up Policy

Makeup exams & forms can be submitted to makeup-exams@sjsu.edu.

Please allow 2 business days for processing time when submitting e-mails, and 2 business days for us to scan/return via e-mail. For faster processing, you may still drop off and pick up exams in person (preferred).

Our updated procedures are as follows:

    1. Download and fill out a Makeup Request Form (one per student, per exam)
      • All fields are necessary. If any information is missing, we may contact you before we can begin working with your student, which will delay processing.
      • Please do not schedule times for your students. Your students can contact us and we can schedule them according to our availability.
    2. Deliver the exam materials:
      • (E-mail) Please e-mail exam materials and the completed info sheet to makeup-exams@sjsu.edu at least 2 business days before the exam needs to be taken. (required)
      • (In-person) Please deliver the exam and info sheet to our office (Industrial Studies, Room 228). We prefer advance notice, but in urgent cases we can do makeups with less than 2 days' notice if we can speak with you in-person to clarify all arrangements.
    3. After the exam is delivered:
      • We will send a confirmation e-mail once we have received your exam materials. At that point, please ask your student to e-mail our office to make an appointment with us to complete their exam. Students may request appointments via e-mail at testing-office@sjsu.edu.
      • Please note: we will only confirm a student appointment if we have received and processed their exam. We cannot guarantee processing time for last-minute submissions.
    4. When the exam is completed, or the deadline is reached:
      • (Exam Not Complete) We will follow your instructions from the info sheet.
      • (Exam Completed) We will return the exam to you, according to your instructions from the info sheet. Finished makeup exams are available for immediate pickup, in-person, M-F 8am-5pm. Please allow 2-3 days for processing time if you requested scan/e-mail, or 4-7 days if the test is returned through campus mail.
      • Please Note: We are not responsible for lost/damaged exams through campus mail. Processing times may vary during high-volume periods (final exams, etc). In urgent cases, we recommend picking up exams in-person because they will be available immediately.

Please e-mail us if you have any questions. (preferred)
Wait times for phone calls may vary if we are working with students.

 

The Testing Office will provide the following assurances:

    1. We provide a safe, comfortable, distraction-free environment for students to take their tests.
    2. We will report any irregularities to the instructor, including students cheating, failing to follow directions, or not abiding by the test time limits. 
    3. We will keep all tests in a secure location.