All correspondence or questions should be sent via e-mail. If your institution requires a proctor verification form, please fill out your portion
and then e-mail it to us, or fax to (408) 924-5909.
Paper-based exams need to be mailed along with a self-addressed, stamped envelope.
We also accept paper-based exams if they are e-mailed from the institution. Please also provide a cover letter containing the following
Name of student.
Testing time limit.
Title of test.
Instructions on proctoring test (Example: open/closed book; restroom breaks allowed,
Any testing aids (Example: Calculator, Dictionary, etc.).
Instructions for irregularities: include a contact person and phone number in case
of any irregularities that occur during testing.
Mail test to: San Jose State University Testing Office IS 228 One Washington Square San Jose, CA 95192-0039
Tests will be kept for one month from the date the test is received to allow time for the candidate to make his/her appointment. The candidate can e-mail
us to make an appointment after the Testing Office has received the test. The candidate
will need to bring a picture identification and proctoring fees. We accept cash and
checks only. Payment needs to be received on the day of the test. For emailed tests:
if the testing office is required to print 10 pages or more, you will be assessed
an additional $5 fee. If a self-addressed, stamped envelope is not included with your
test, an additional shipping charge will be applied.
Testing materials will be returned using the self-addressed, stamped envelope after
the test is taken or if one month has passed. E-mailed tests will be returned via
e-mail 36 hours after we administer the test.
Contact us through e-mail if there are any concerns, or if we should keep the test for a longer period of time.
If the institution is paying for proctoring fees, make checks or money orders out
in U.S. dollars, payable to SJSU.