All correspondence or questions should be sent via e-mail. If your institution requires a proctor verification form, fill out your portion and
then e-mail the form to us, or fax it to (408) 924-5909.
For online exams, please e-mail instructions to us. If you require than the test be
mailed back, please send instructions via mail and provide a self-addressed, stamped envelope. Also
provide a cover letter containing the following information:
Name of student.
Testing time limit.
Title of test.
Instructions on proctoring test (Example: open/closed book; restroom breaks allowed,
Any testing aids (Example: Calculator, Dictionary, etc.).
Proctoring password for the website and website to login
Instructions for irregularities: include a contact person and phone number in case
of any irregularities that occur during testing
Method of returning the test
Tests will be kept for one month from the date the test is receivedto allow time for the candidate to make his/her appointment. The candidate can e-mail
us to make an appointment after the Testing Office has received the test. The candidate will need to bring a valid photo ID and proctoring fees. We accept
cash and checks only. Payment needs to be received on the day of the test. For emailed
tests: if the testing office is required to print 10 pages or more, you will be assessed
an additional $5 fee.
Emailed tests will be returned via e-mail 36 hours after we administer the test. Please
e-mail us if there are any concerns, or if we should keep the test for a longer period of
If the institution is paying for proctoring fees, make checks or money orders out
in U.S. dollars, payable to SJSU.